We care about our customers and take pride in our Customer Support. We work hard to meet our commitments and deliver a first class customer service. Our flexible services can be tailored to suit your individual requirements through a variety of service level agreements.

Please log into our Causeway Support Portal, where you can browse our Knowledge Base of self-help articles, log new support requests and view existing and historic support requests.

Alternatively, please contact our Customer Support team:

• By phone on +44 (0) 1628 552255
• By phone from the UAE on +971 (0) 443 42119
• By email at help.desk@causeway.com

To review and download software patches, please click here.

Our support department operates a structured and documented methodology for logging, prioritising, progressing and closing enquiries.  Throughout the process, you will have clear visibility of progress and peace of mind, knowing your enquiries are getting the attention they deserve.

For a detailed explanation of the support process and our methodology, please refer to the Causeway Support Handbook.  This can be found in the Knowledge Base, by searching for 'handbook' and referring to article number 456.