Whatever the size of your mobile workforce, you will recognise the challenges presented by every field-based operation. Scheduling inefficiency, lost paperwork, invoicing delays, poor First Fix rates – there are a multitude of potential issues which can all affect your business performance.
Causeway Mobile Workforce helps you address these traditional problems and enjoy an unprecedented level of management control. By enhancing transparency and introducing real-time communications, our software can help you achieve sizeable cost savings and performance improvements. It can also help you comply with statutory Duty of Care requirements and improve the quality of your customer service.
At Causeway we are constantly exploring new ways of working that shift the IT focus from the back-office to the front-line. Our continued investment in mobile technology promises to keep our customers at the forefront of field service operations and to give them a competitive edge.
Mobile Workforce Suite:
- Engineer & vehicle tracking offer closer monitoring of field-based operations to help boost performance efficiency and minimise fuel costs and fleet emissions.
- eJob Sheets allow engineers to receive new reactive jobs or planned maintenance work notifications via a PDA with no requirement to print or pick up a paper job sheet.
- eVan Stocks facilitate purchase ordering by enabling engineers to notify the office of used materials from on-site via PDA. Efficient restocking helps improve First Fix rates.
- eRequisitions enables engineers to submit purchase order requisitions to the office from on-site via PDA or laptop. The process keeps engineers informed of the order's progress through to delivery, and allows for the return of an electronic delivery note.
- eForms return completed job details and requisite industry forms (eg CP12 - Landlord's Gas Safety Certificate) from on-site, saving 'paper-chasing' and speeding client invoicing.
- eTime Sheets simplify the return of the worked hours information essential to invoicing and payroll processing.
|
