Contract Fire Security (CFS), a specialist in the design, installation and maintenance of fire alarm systems, security alarms and fire suppression systems, has chosen Causeway’s Vixen software to handle its service and maintenance management demands.

The West Midlands-based company has also added Causeway’s Telematicsto help control field engineering operations! CFS provides a full range of fire and security solutions, with over 25 years’ experience in both the commercial and residential sectors. The company offers full turnkey solutions from design and installation through to service and maintenance and off-site monitoring. With more than 260 employees, CFS looks after 35,000 sites across the UK. CFS has turned to Vixen to enhance its service and maintenance operations. Vixen’s solutions have been specifically designed for companies delivering maintenance services to public, commercial and private domestic clients. “We have ambitious plans to grow CFS from a £20 million turnover business to a £50 million company in the next five years and we have chosen Vixen to help us do that,” said Steven Quirke, joint managing director at CFS. “We were looking for a single solution that would offer us a stable, integrated package and we believe Vixen will offer us that. We were also impressed with Vixen’s proven record with handheld devices.” CFS will go live with Vixen in September this year. Vixen’s Service & Maintenance package includes an advanced, but easy-to-use scheduling application that allows operators to allocate work to teams or individuals quickly and easily and manage workloads for resource planning. CFS has also opted for Vixen’s Telematics mobile workforce module that allows head office staff to monitor real-time job progress through vehicle tracking technology. Vixen’s Service & Maintenance package is equally at home with either planned or reactive maintenance. Service Records holds information on contracts, site, plant and job histories for instant access, while Client Web Access allows clients to view live information online via secure password logins. The suite also includes: Engineer’s Diary; Dynamic Scheduling; Customer Service; Auto-Text Reminders and KPI Reporting. For planned maintenance, Service Records will highlight which items of plant are on the maintenance schedule and allocate work to engineers on an appropriate schedule, be that three-month, six month or annual. For reactive maintenance, Vixen’s Telematics package comes into its own. There will be a tracking unit in all CFS vans. If head office receives a request for an emergency maintenance call-out, it can look at the location of its engineers in the area and what jobs they are currently handling, then allocate the call-out to the most suitable operative and give the client an estimated arrival time. A work sheet will be sent out to the engineer’s handheld PDA. Once the job is completed, this will be signed for on the PDA, which then reports back to head office where an invoice will be automatically generated by linking up to back office accounts. Integrating vehicle tracking with a work scheduling application allows the live location data to become central to the efficient scheduling of work to field-based staff. With real-time job status information also at hand, the integrated solution allows work to be allocated to the nearest and first available operative, minimising journey distances and maximising performance. Timesheet data and No Access records can be verified by journey history records. GPS locations are time stamped for complete operational visibility. Vixen’s Service & Maintenance and Telematics solutions can help customers achieve:

  • Significant reductions in paperwork
  • Faster job-to-invoice times
  • Improved client service & transparency
  • Streamlined processes for greater efficiency
  • Increased productivity of field operatives
  • Better financial control and KPI reporting
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