Support

To raise support requests and/or view existing and historic support requests please log into our Causeway Support Portal, where you can browse our Knowledge Base of self-help articles, log new support requests and view existing and historic support requests.

Further information is contained in our Customer Web Portal Guide. Alternatively, please contact our Customer Support team by email at help.desk@causeway.com

Our support department operates a structured and documented methodology for logging, prioritising, progressing and closing enquiries. Throughout the process, you will have clear visibility of progress and peace of mind, knowing your enquiries are getting the attention they deserve.

For a detailed explanation of the support process and our methodology, please refer to the Causeway Support Handbook. This can be found in the Knowledge Base, by searching for 'handbook' and referring to article number 456.

Review and download software patches.

Finally, if you are a user of Tradex Active, please contact your trading partner directly.