Support

We are fully committed to delivering a first class customer service through flexible services that are tailored to individual requirements through a range of Service Level Agreements.

Please log into our Causeway Support Portal, where you can browse our Knowledge Base of self-help articles, log new support requests and view existing and historic support requests.

Alternatively, please contact our Customer Support team:

Review and download software patches.

Our support department operates a structured and documented methodology for logging, prioritising, progressing and closing enquiries.  Throughout the process, you will have clear visibility of progress and peace of mind, knowing your enquiries are getting the attention they deserve.

For a detailed explanation of the support process and our methodology, please refer to the Causeway Support Handbook.  This can be found in the Knowledge Base, by searching for 'handbook' and referring to article number 456.