Direct Enviro Services is a specialist highways maintenance company supporting major infrastructure across the South East of England. Working with clients such as Kent County Council, Chevron Green Services, Kier, and Amey, the company delivers essential services including hedge cutting, verge mowing, emergency tree work, site clearance, and traffic management — helping to keep roads accessible, safe, and well-maintained.
With over one million metres of road maintained, more than 1,000 emergency tree callouts handled annually, and 24 specialist vehicles in operation, Direct Enviro Services has earned a reputation for delivering high-quality work with a personal touch.
As part of their rapid growth — including the expansion into new traffic management services and a doubling of the workforce — Direct Enviro Services recognised the need to modernise their operational processes. While some site-based workflows like job sheets had been partially digitised using legacy software, inefficiencies and paperwork bottlenecks persisted, particularly around field data capture and compliance reporting.
To streamline operations, eliminate manual admin, and build a scalable foundation for the future, the company turned to CausewayOne Digital Tools.
The Challenge
Before adopting CausewayOne Digital Tools, Direct Enviro Services managed operations through a combination of legacy digital processes and manual paperwork.
While certain job sheets and reports had been digitised, many critical areas — including timesheets, vehicle checks, and risk assessments — remained paper-based, creating inefficiencies, compliance risks, and a growing administrative burden.
With more contracts won, new services delivered, and more field operatives active than ever before, the need for a unified, fully digital solution became critical to sustaining performance.
"We had made some steps toward digitisation, but it wasn’t consistent across the business. We were constantly dealing with gaps between paper and digital systems, chasing missing information, and spending far too much time on rekeying data. As we grew, it became clear we needed a single solution that could scale with us, improve visibility, and take the pressure off the office team."
Will Clarke, Director at Direct Enviro Services
The Solution
After a thorough review, Direct Enviro Services selected CausewayOne Digital Tools to digitise, streamline, and future-proof their operations.
CausewayOne Digital Tools is a suite of applications that are designed to drive productivity, efficiency, and create a single-source-of-truth intelligence at all stages of the construction and maintenance lifecycle. It allows teams to easily create complex or basic forms which can be completed in the field via a laptop, smart phone or tablet.
The solution is designed to streamline data capture, automate form completion and enhance record management, particularly around quality assurance and construction site safety.
"CausewayOne Digital Tools gave us exactly the flexibility we needed. Instead of just copying our old forms into a new system, we redesigned the way we work — making forms simpler for the team in the field, easier for the office staff to access, and better for audits and client reporting."
Will Clarke, Director at Direct Enviro Services
The Outcome
Since implementation, Direct Enviro Services has expanded from managing a small number of digital forms to running over 25 active digital processes, covering job sheets, timesheets, vehicle inspections, risk assessments, client-specific compliance records, and more.
Since moving to CausewayOne Digital Tools, Direct Enviro Services has achieved substantial and measurable operational improvements — most notably a 50% reduction in administrative workload across the business.
By digitising and automating the capture, validation, and storage of field data — the business has saved the equivalent of hundreds of manual processing hours every month. Tasks that previously required hours of manual chasing, retyping, and form-checking are now completed and uploaded in real-time from the field, giving instant visibility to the office team.
"Cutting our admin time by half has been absolutely transformational. It’s freed up huge amounts of time for the office team, improved the quality of the data that we capture, and made it easier for us to support the wider business as it grows. Without CausewayOne Digital Tools, we'd have needed more headcount just to keep up."
Will Clarke, Director at Direct Enviro Services
The solution also played a critical role in supporting compliance activities.
With all records available digitally, Direct Enviro Services was able to bring forward and successfully pass its ISO 9001 and ISO 14001 audits.
"Having everything organised and immediately available digitally made the audit process smooth and stress-free. We didn’t need to hunt through folders or worry about missing paperwork — everything was right there when we needed it."
Will Clarke, Director at Direct Enviro Services
Perhaps most critically, CausewayOne Digital Tools has enabled Direct Enviro Services to scale operations without scaling administration.
Even after doubling its workforce, the company has maintained high service standards, compliance performance, and client satisfaction — all without needing to expand its back-office team.
"We’ve been able to take on bigger projects, introduce new services like traffic management, and deliver faster turnarounds — while keeping tight control over operations."
Will Clarke, Director at Direct Enviro Services
Looking ahead, Direct Enviro Services plans to continue expanding its use of CausewayOne Digital Tools, introducing real-time client reporting and advanced scheduling capabilities to further enhance service delivery and operational insight.
The business is also exploring further Causeway solutions, having recently selected Causeway SkillGuard as a new tool to manage the skills and competencies of its workforce.
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