The Challenge


Lincolnshire, at 5,921 km2, is the fourth largest county in England and home to both the historic city of Lincoln and Skegness, the fourth largest coastal tourism resort in the UK, making Lincolnshire County Council (LCC) responsible for a diverse and busy over 5,000km of road.


With a growing university, a variety of market towns and large rural and agricultural areas, the Lincolnshire road network requires careful monitoring and expert coordination. LCC rely on Causeway to help them keep residents and drivers up-to-date and disruption on the roads to a minimum.


Ashley Behan, Street Works and Permitting Manager at LCC manages a team of 30 Street Works and Permitting Officers, all of whom use Causeway on a day-to-day basis to help coordinate works on Lincolnshire's highways. 


Balfour Beatty, Lincolnshire's contractors, also use the platform in their Operational Control Hub to track all activity on the road network, monitoring live traffic flow and delays.


"With, we now have the data to evidence customer complaints, allowing us to get to the bottom of problems and provide more satisfactory results for customers. This means we're saving time, costs and resources and can meet our 10-day response target. Additionally, we're able to easily locate and rectify unpermitted works and Section 74 overstays."

Kevin Ferguson, Road and Street Works Systems Supervisor - Lincolnshire County Council


Supporting the Local Transport Plan


Being able to invest in the right tools and processes has provided Lincolnshire with the capabilities to support their main objectives laid out in their Local Transport Plan.

  • Improving diagnosis, response and resolution of congestion to help reduce carbon emissions. 
  • Leveraging historical data to better plan for events and minimise traffic impact on communities.  
  • Providing a better digital experience for the public to self-serve information, reducing inbound queries.  
  • Taking a holistic approach to planning, coordinating and communicating traffic disruption via a single platform to reduce impact on journey times.  




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