Torfaen County Borough Council, a local authority in South Wales, has modernised how it manages highways and street lighting by replacing its long-standing Mayrise system with Causeway Alloy. The shift to a unified, map-based platform has delivered real-time visibility, mobile working, and faster, more responsive service delivery.
The Challenge
For over 30 years, Torfaen had relied on Mayrise to manage its highways and street lighting services. The system’s modular structure meant that teams had to switch between separate modules to manage different asset types - adding complexity and slowing down daily operations
Job tickets and service requests were largely paper-based. Thousands were printed and distributed to operatives, then returned for manual entry. Updates were often delayed or incomplete - slowing down reporting, insurance claims, and frontline service delivery.
With 466km of highways and around 15,000 lighting assets to manage, this approach was no longer fit for purpose. The council needed a connected, flexible system that would reduce admin, support real-time updates, and provide a clear view of work across both teams and assets.
The Solution
Highways:
Torfaen worked closely with Causeway to implement Causeway Alloy across its highways maintenance service. The configuration was shaped around local needs, supported by a dedicated project manager who ensured a smooth transition.
Causeway Alloy Mobile was rolled out to inspectors, operatives, and back-office staff. Jobs could now be created, assigned, and updated in real time - direct from site. Inspectors could raise a job, send it to a team, and receive photo-verified updates without returning to the office.
The move also replaced Crystal Reports with live dashboards, giving users immediate access to key information. Map layers made it easier to view assets, track defects, and allocate work-improving productivity and resource use.
All data, including inspections and photos, is automatically recorded with a full audit trail. This has strengthened reporting and made it easier to respond to insurance claims with time-stamped evidence.
Street Lighting
Following the successful highways rollout, Torfaen expanded Causeway Alloy into its street lighting service. While mobile devices were still being introduced to the lighting team, the back-office team quickly saw benefits.
Map-based asset management made it easier to monitor jobs and coordinate with contractors. Engineers now use Google Maps integration for smarter route planning - helping cut travel time and fuel costs.
Causeway Alloy also supports smarter asset management. Linked components, such as lanterns and LED units, are automatically updated when one is replaced, reducing manual input and eliminating data errors. This was not possible in the legacy system.
The council is also planning to integrate Causeway Alloy with its service request platform (MCS). This will allow residents to receive real-time job updates and ensure tasks are automatically routed to the right team based on location.
The Outcome
The impact has been substantial:
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Over 6,000 digital job tickets raised in the first year, eliminating the need for paper-based workflows.
- Insurance claims are easier to process, with full audit trails and photographic evidence available instantly.
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Culvert inspections, previously paper-based, are now completed digitally—saving operational time and over 16 reams of paper.
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Staff have real-time visibility of asset status and job progress, reducing admin effort and speeding up issue resolution.
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Operatives now prefer using Causeway Alloy for its clarity, mobile access, and photo features—especially helpful in wet weather where job markings could be lost.
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Back-office teams use live dashboards, not static reports, to manage performance and reporting more effectively.
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Route planning and mapping layers optimise workflows and help visualise workload across the borough.
Conclusion
By moving from Mayrise to Causeway Alloy, Torfaen County Borough Council has built a more connected, agile asset management approach. The shift to real-time data, mobile tools, and a single system for highways and street lighting has streamlined operations, reduced risk, and improved frontline service delivery. As the council continues its integration plans, it’s laying strong digital foundations for wider transformation.
Torfaen’s digital journey didn’t stop at highways and street lighting. The council has since expanded its use of Causeway Alloy into tree maintenance and other areas.
👉 Read how they’re transforming environmental services here.
Want to see the difference Causeway Alloy could make to your asset management? Book a discovery call today.
This case study is based on Torfaen County Borough Council’s presentation in the 2024 webinar: 'A Vision for Wales: Strategies and Solutions for Successful Street Works and Asset Management’, hosted by Causeway.
