A new survey commissioned by technology company Yotta gauging the public’s views of council – run environmental services, highlights the need for local authorities to encourage residents to engage and report issues through online channels, while also making the case for new technologies that drive digital transformation.

According to the survey, which polled the views from 1,000 UK adults, a fixed line phone call remains the most popular means of reporting a missed waste or recycling collection to the council. 41% of the sample said it was their preferred method. Just 28% would opt to visit the council website using a laptop or a PC, while only 1% favoured using an app.

“These figures should give councils cause for concern” says Steve White, Software Business Development Manager, Yotta. “Environmental services including waste collections are among the biggest areas of interaction between the public and local councils.”

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