26 Feb 2026

The Digital Translator Between Site and Systems

Episode summary:

Digital adoption doesn’t fail because the technology is wrong. It fails when it makes the job harder. You can invest in the right systems. Roll them out well. Track the adoption numbers. And still struggle to make digital stick. In this episode of Deconstructing Digital, Brian Hammersley, Director of Digital Adoption at Balfour Beatty, shares what it really takes to bridge the gap between IT and frontline operations in construction. Drawing on more than 20 years of operational experience, Brian talks honestly about friction on site, the balance between security and usability, and why productivity – not just log-ins – is the real measure of success. If you’re leading digital change, shaping IT strategy or responsible for operational performance, this conversation offers practical advice you can apply straight away.

Listen now:
Guest:
Brian Hammersley - Deconstructing Digital
Brian Hammersley
Director of Digital Adoption

In this epsiode, we explore the realities of digital adoption in construction - the challenges, the friction points and the leadership mindset required to connect IT and operations effectively.

Brian shares lessons from the field on simplifying systems, engaging frontline teams and shifting the focus from usage metrics to measurable productivity.

Topics covered:

  • Digital must serve operations  - Adoption only works when frontline teams see clear, practical value.

  • Friction blocks progress - If systems are hard to access or slower than paper, people will find workarounds.

  • Complex tech stacks that slow digital transformation - Consolidation beats layering more point solutions onto an already complex environment. 
  • IT stategies that reflect operational reality - Strong cybersecurity and governance matter. But digital transformation succeeds when technology is practical, accessible and aligned with how teams actually work. 
  • The true measure of success? - Adoption metrics are useful - but real digital impact shows up in improved efficiency, better collaboration and stronger operational performance. 

 Digital transformation doesn’t succeed by adding more tools. It succeeds when technology makes work easier, faster and more productive.  If digital adoption has stalled in your organisation, or you’re under pressure to prove its impact, this episode will sharpen your approach.

 

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