by Phil Oldbury, Director of Customer Service.

The digital revolution has transformed how assets are managed and services are delivered for decades, and the rate of change is constantly increasing. This transformation represents an exciting opportunity for asset and service managers to take advantage of new technologies to increase their efficiency and improve the quality of their service delivery. And nowhere is this opportunity more exciting or the need for change more urgent than across local government.

Scoping the challenge

Resources are tight, and funding limited. At the same time, residents are getting more demanding. Council tax payers have a base expectation of the core services that will be met by councils within annual budgets. They also expect authorities to address economic, social and environmental issues in the communities they serve.

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