10 Jul 2025

DCW Live! Breaking the rework cycle - how technology can help get it right first time

Episode summary:

Rework is draining time, money, and morale from construction projects - and it’s happening more than you think. Up to 39% of on-site accidents are linked to rework. The cost is an eye-watering £2 billion a year in the UK alone. So why does it keep happening and how do we fix it? In this live episode recorded at Digital Construction Week, Amelia Fletcher-Blackburn is joined by Jon Ozanne (CIO, Balfour Beatty), Nick Elms (IT Director, VolkerWessels UK), and Vicki Reynolds (Technical Director, One Creative Environments) for a practical, provocative conversation on what it really takes to get it right first time.

Listen now:
Guest:
Nick Elms
Nick Elms
IT Director
Jon Ozanne, CIO at Balfour Beatty
Jon Ozanne
CIO
Vicki Reynolds, Technical Director at ONE Creative environments
Vicki Reynolds
Technical Director

Listen to the podcast

Returning to Deconstructing Digital, three of the industry's most respected experts join forces for a powerful conversation on construction, digital strategy, and the realities of rework. Each brings a wealth of experience and a track record of driving change where it matters most.

Together, they unpack why rework persists and what can be done to stop it. Expect practical insight, proven strategies, and candid conversation on how to embed quality, safety, and data-driven decision-making from the ground up.

Topics covered:

  • Why rework is more than just a quality issue — it’s a data and culture problem

  • How poor communication and fragmented systems lead to costly mistakes

  • What role AI, smart data, and digital accountability play in prevention

  • The power of clear roles, competency, and behavioural change on-site

  • Why a “right first time” culture must start with leadership — and be felt everywhere

This episode challenges assumptions and delivers practical strategies to reduce risk, cut rework, and protect margins across every level of the project. Hear from three of the industry’s most trusted voices as they expose what’s really going wrong on-site and how to break the cycle for good. It’s sharp, candid, and packed with real-world advice you can act on today.

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