Causeway update to Covid-19 and how we continue to support our customers’ businesses

Topics: Covid-19
 

Causeway recognises the vital role our technology plays in supporting your organisation every day. The impact of Coronavirus (COVID-19) continues across the globe, at Causeway it is our aim to continue to support our customers and ensure there will be no disruption to services.

Causeway’s Business Continuity Plans

Causeway has held the ISO22301 (Business Continuity Management) certification since 2015 with the aim of being able to continue to support our customers without any disruption to services in the event of any significant business interruptions such as this.

During this time, our working practices and Information Communication and Technology (ICT) operations have been designed with flexible and remote working in mind and we have the tools, technology, capacity, and security measures in place to support all employees working from home. If any or all of our offices need to be closed for a period of time, our employees will be able to continue to work from home on a full-time basis for the required period and services to customers will continue to be provided without interruption.

Guidance for those using our Causeway Donseed solution

We also want to take this opportunity to reassure customers about the daily use of Causeway Donseed biometric tablets and Clockface units. Using these devices to sign-in/sign-out is in no way any different to touching any other communal object, and the same hygiene rules apply:

  • Follow guidance from Public Health England.
  • Wash hands frequently with soap and hot water.
  • Use hand sanitiser after touching a device where available.
  • Keep the devices as clean as possible.

If you have any specific concerns or issues with particular sites, please contact your account manager or the Causeway Donseed customer support team on support@donseed.com.

What is Causeway doing to contain the spread of Covid-19

At Causeway the safety and health of all employees, customers and suppliers is a priority and we continue to follow guidelines from Public Health England to ensure we are taking appropriate steps in response to the COVID-19 outbreak. These include:

  • Ensuring bathrooms, door handles, hand rails and surfaces in all Causeway offices are cleaned thoroughly.
  • Hot water, soap, hand sanitisers and tissues are available at all Causeway offices
  • Employees are encouraged to wash their hands regularly and posters have also been put up in Causeway offices as reminders.

We are asking that any person attending a Causeway office follows the current Government guidelines as adhered to by Causeway. Our employees will respectfully follow any guidelines set by you for any site visits.

We are also taking some additional steps to help contain the spread:

  • We have suspended all non-critical overseas business travel until further notice. In the meantime we are making good use of the technology that we have available to communicate and collaborate remotely.
  • Employees have been asked to consider the need for travel and whether a face to face meeting is essential or whether the meeting could be carried out just as effectively by video conference or by phone.
  • Any employee who falls within the higher risk categories identified by Public Health England will have the option of working from home, as said we are fully prepared should the need arise for our employees to work from home.
  • All employees with personal overseas travel planned in the coming weeks have been asked to keep us informed of their travel destinations and adhere to the guidelines from Public Health England.

We want to reassure you that we are monitoring the situation very carefully and will adapt our business plans to reflect any changes in the situation, we will of course notify you of any significant changes we may make.

We will ensure we continue to provide the high level of customer service you have become used to throughout these uncertain times. 

Read previous message here.

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