Graham is an employee-owned construction partner with over nine decades of experience delivering general contracting, design-build, construction management and P3 services across the buildings, industrial, infrastructure – and now energy – sectors. With operations across Canada and the northern United States, Graham brings scale, capacity and deep sector expertise to projects of every size and complexity.
The Challenge
Before implementing Causeway Supplier Management in 2019, Graham was juggling multiple disconnected systems to manage and maintain data from nearly 3,000 vendors. Critical information – like health and safety records, financial standing, and performance history – was fragmented across platforms, spreadsheets, and local project files. This made it difficult to build a reliable, organisation-wide view of supply chain risk or capability.
What’s more, there was no shared process for supplier pre-qualification. Each site or business unit managed things differently, meaning important insights weren’t captured or shared. Vendor data was often gathered on a project-by-project basis, so even internal teams didn’t have access to consistent, up-to-date information.
An early attempt to resolve this using their existing platform fell short. The system was rigid, hard to administer, and lacked flexibility. Graham needed something more user-friendly – both for their internal teams and for the suppliers themselves.
The Solution
Graham partnered with Causeway to implement a scalable, digital pre-qualification platform that could support their diverse supply chain across North America.
With Causeway Supplier Management, Graham gained:
- One central system for supplier data, accessible to all relevant teams
- Customisable pre-qualification processes, tailored to business and risk needs
- Automated workflows that reduced manual admin for vendors and staff
- Clear audit trails to support compliance and procurement rigour
- Integrated reporting, enabling strategic decisions based on real-time supplier performance and risk insights
The team has continued to evolve how they use the platform. They’ve introduced biannual vendor performance reviews alongside ad hoc assessments, and health and safety coordinators now use the system as a starting point to check for missing information – helping reduce duplication and save valuable time on site.
Causeway Supplier Management is also free for vendors to use, removing a common barrier to adoption and helping build trust across the supply chain.
“The fact that it just feels like it’s ours – and we own it – is a great feeling. It’s completely customisable. It works for our teams and our vendors, and that flexibility has made all the difference.”
Melanie Middleton-Hope, Vendor Pre-Qualification Manager, Graham
The Outcome
Graham now has a modern, digital foundation for pre-qualifying vendors – and they’re seeing the impact across the business:
- Greater efficiency – site teams no longer chase information manually; they check the system and get what they need
- Lower risk – vendor financials and safety records are visible before awarding work
- Consistent standards – all vendors are evaluated through the same centralised process
- Greater flexibility – teams have the ability to customise the system in such a way that business functions across the organisation have everything they need
- Scalable support – easily onboard new suppliers as needed, from high-value tenders to energy sector expansion
- Better decisions – leadership and risk teams now have the reporting insight to act early and with confidence
- Cost savings - Being able to consolidate disparate systems across various business functions offered a distinct cost advantage
“It’s given our risk team a real opportunity to highlight when a vendor’s financials aren’t up to par – which is huge when you’re dealing with million-dollar projects.”
Melanie Middleton-Hope, Vendor Pre-Qualification Manager, Graham
Since rolling out Causeway Supplier Management, Graham’s supply chain has grown significantly. With nearly 7,000 suppliers now in the system, having a centralised, scalable approach has become even more critical to day-to-day operations.
Ready to simplify your supplier management?
If you’re looking to streamline pre-qualification, improve visibility, and reduce risk across your supply chain – let’s talk. Learn more to see how Causeway Supplier Management can work for you.
"The Causeway team didn’t just do the implementation for us. They taught us to do it ourselves. It’s like the old adage ‘teach a man to fish’ - we know the system in-and-out ourselves now. And if we have a problem, it gets looked at immediately. The response time is amazing."
Dan Radu, Director of Supply Chain at Graham
