Will explains how moving from paper-based processes to connected digital workflows transformed day-to-day operations at Direct Enviro Services. By digitising job packs, vehicle checks and site documentation, the team reduced admin time, improved reporting accuracy and gave clients clearer visibility of their work. He also reflects on the leadership decisions behind the change - and why scaling a business means scaling your systems at the same pace.
Topics covered:-
From paper to performance – why Direct Enviro Services moved away from manual job packs and how digitising field processes reduced errors and improved visibility.
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Cutting admin without cutting corners – how streamlining workflows delivered a 50% reduction in admin time while maintaining operational control.
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Putting people at the centre of change – why involving frontline teams in building digital forms and processes made adoption smoother and more effective.
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Scaling without slowing down – how rapid business growth exposed the need for systems that evolve at the same pace as operations.
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Applying AI with purpose – using vegetation identification models and traffic management alert systems to improve safety, reporting and real-time decision-making.
If you’re still battling between wanting to reduce paperwork, improve reporting and scale your operations with confidence, then this episode gives insight from someone doing exactly that. It’s a real-world discussion about digital transformation in construction and field operations - the what works, what’s challenging and why leadership matters just as much as technology.
